70
www.CotswoldCo.com
Cancellation Fee
Order cancellations received after your order
has left our warehouse, but before delivery has
been attempted, will incur a £15.00 fee to retur
n
goods to our warehouse. Please make sure you
are available to receive delivery on the agreed
date. If you are unable to receive delivery, pleas
e
contact us at least 48hrs in advance.
Payments
We accept the following cards: Visa Credit, Visa
Debit, Mastercard and Maestro. We also accept
personal cheques and postal orders. We are
not able to accept credit card cheques or Solo
and American Express cards. Your card will be
debited at the time of placing your order. If ther
e
is a long wait for your items to arrive into stock,
you may request a 90% refund. The balance wil
l
be taken before delivery.
Returns
Damaged or faulty items may be returned for a
full refund or replacement. Please contact us
on 0844 984 0444 within 7 days of delivery to
arrange collection, which will be made free of
charge within 30 days.
If an item is unsuitable, you may arrange to
return it to us at your own cost, or contact us
for a collection. A charge for collections will
apply, and will be advised when you call. Any
products collected or returned should be unuse
d
and in their original packaging, and received
in a saleable condition. You will be entitled to
a refund for the cost of goods, providing we
receive your request for collection or notificatio
n
of return within 7 days of delivery. To exchange
an item, please call us to make arrangements.
There is no collection or re-delivery charge for
exchanges. Please call 0844 984 0444 between
8.30
am and 7.00pmMonday to Friday or email
help@CotswoldCo.com
to arrange collection,
exchanges or to notify us of a return.
We will not give refunds on the following items
unless they are faulty or damaged:
•
Unsuitable goods we have not been informed
about within 14 days
•
Mattresses that have been unwrapped
•
Personalised and customised items
•
Part-assembly items which have been part or
fully assembled
Your statutory rights are not affected.
Whilst all care has been taken to ensure that all
details, descriptions and prices are correct at
the time of print, we reserve the right to change
these at any time.
Any discounts apply to cost of goods only,
delivery is charged at full price. For full Terms
and Conditions please visit
www.CotswoldCo.com/terms-and-conditions.html
Delivery Services
Based on the size of and contents of your order
,
we will decide the best delivery method for you.
The service we select will be free. Details of eac
h
delivery type are listed below, more specific
details on your delivery will become available
when you place your order.
Please note that restrictions will apply to all of
these upgrades. For more information about
whether your items are eligible for upgrades,
please visit
www.CotswoldCo.com/delivery
Room Of Choice Delivery
•
Delivered by our dedicated two person team.
•
Get a four hour time slot the day before delive
ry,
and a call up to one hour before arrival on the d
ay.
•
Your furniture will be carried to the room of yo
ur
choice and positioned for you, access permittin
g.
Four Hour Window Delivery
•
Delivered by our dedicated delivery team.
•
Get a four hour time slot the day before delive
ry
•
Get a phone call from our drivers up to one hou
r
before arrival on the day.
•
Delivery to the front entrance on the ground fl
oor
of your property.
Standard Delivery
•
Delivered by our expert network delivery team
.
•
Delivery to the front entrance on the ground fl
oor
of your property.
•
Delivery between 7:30 am and 6:00 pm
Small Item Delivery
•
Delivered by our expert network delivery team
.
•
Delivery to the front entrance on the ground fl
oor
of your property.
•
Delivery between 7:30 am and 6:00 pm
•
Card through your door if you’re not home. No
redelivery charge.
Every order will require the driver to take a
signature so please make sure there’s going to
be
someone at home on the day. Failed deliveries c
an
incur a re-delivery fee.
Upgrades
The following upgrades are available for your
furniture delivery:
•
Timed Delivery • Room Of Choice
•
Express Delivery • Saturday Delivery
•
Furniture Assembly • Package Removal
CUSTOMER INFORMATION:
Items with this symbol:
require assembly